Shipping and Returns

What sort of payment methods do you accept?

We accept MasterCard and Visa cards via Shopify Pay


Are my credit card and bank details secure?

We never record your credit card information on our site. 


How will I know that my order has been processed?

After you have placed your order on our website, we will email you to confirm that your order has been processed and shipped. If we cannot process or accept your order after payment is received, we will contact you by email or telephone.


Do you ship internationally?

Not at this time but it's something we are working on.


Can I track my item?

Yes, once your order has been dispatched we will email you the tracking number. 

If you don’t receive the email please check your spam or deleted items folder just in case it has landed in there.

Please call us if you need help tracking something down as we are always happy to assist.

This is the way we crumble!

We've been baking up a storm in Auckland since 2002, creating simple, honest recipes that you would bake at home. Our cookies are made with the finest, ethical and sustainable local ingredients straight from our kitchen to you.